Ordering Info

Terms and Conditions of Offer to Sell

YOUR PURCHASE ORDER IS ACCEPTANCE OF OUR TERMS AND CONDITIONS OF OFFER TO SELL CONTAINED IN THIS CATALOG AND ON OUR WEBSITE.

Place an Order

Orders must be in writing via e-mail to sales@wbtindustries.com, fax or mail.

Purchase orders should contain the following information:

  • Company Name, Address, Phone, Fax or E-mail

  • ASI, PPAI, OR SAGE numbers

  • Contact Name, Phone and E-mail Address

  • Purchase Order Number

  • Ship-To Address

  • Special Shipping Instructions

  • Required in-hands date

  • Item Number(s)

  • Quantity, color(s) and additional charges (set-ups)

  • Logo Description

  • PMS # for imprint color if requested

  • Reorders should reference previous PO and date

  • Art files sent to artdept@wbtindustries.com

 

ACKNOWLEDGMENTS

All orders will be acknowledged via e-mail. Please review acknowledgment upon receipt and notify factory immediately if there is a discrepancy.

CUSTOM QUOTES

To receive a quote on a custom item not appearing in our catalog please call, e-mail or fax our customer service department with product information such as size, custom image, printing requests, etc.

 

Payment

New accounts must prepay their first order. They are eligible for a 50% deposit and COD afterwards. Applications for terms will be reviewed by management on a case by case basis.

Checks are preferred. Paypal, wire transfers, and most major credit cards are also accepted. A 2.5% processing fee will be applied to all credit card and Paypal payments for the full order amount plus any applicable taxes. Resale permits and business licenses are necessary for all new wholesale clients.

PRICES

Prices and specifications in the catalog are subject to change without notice. Prices are effective immediately. All prices are F.O.B. from our factory in Los Angeles, CA 91016.

TERMS

Net 30 days, subject to satisfactory credit approval, otherwise prepayment is standard.

After 60 days a 12% service charge per month will be added to the balance owed. Foreign transactions must be made in U.S. Dollars.

NSF checks have a handling charge of $30.00. A convenience fee is charged for all payments made via credit card.

 

THIRD PARTY MEDIA

WBT Industries is not responsible for incorrect or non-current pricing for items listed or shown on third-party publications or media including websites and search engines such as ESP, SAGE, etc.

Art Files

SUBMISSION OF ARTWORK

Artwork can be e-mailed to: artdept@wbtindustries.com. Artwork can also be sent on USB, CD, or DVD. FTP access is available upon request.

REQUIREMENTS AT A GLANCE

CMYK Mode / Grayscale

All Text Outlined

Maintain .5" Bleed

Vector Based Art

All Associated Files / Fonts

FORMATS

  • .EPS

  • .PDF

  • .TIFF
  • Adobe Photoshop CC

  • Adobe Illustrator CC

  • lnDesign CC

Art should be modeled in the desired spot colors unless product is to be printed four-color process.

ART SET-UP CHARGE

There is a $75 (v) art Set-Up charge on all orders unless the job is an exact re-order of previous art.

ADDITIONAL ART CHARGES

There will be no art charge if acceptable print ready art is provided.

Preparation of artwork that is not acceptable to our specifications will be subject to a charge of $50.00(Z) per hour. Minimum charge is 1 hour.

RASTER ART

Raster art should be at least 100% of printed size plus .5" of bleed at 300 dpi and saved as EPS, TIFF or JPEG format.

Black and white line art should be saved in BITMAP mode at no less than 600 dpi resolution at 100% of print size and saved as EPS.

All photos must accompany the files they are used in, no embedded photos please.

 

PLEASE NOTE:

DO NOT send in Corel Draw (.cdr), Word (.doc), Excel (.xlsx) or Publisher (.pub) files for artwork. These types of files are either non-acceptable artwork formats or they are unreliable when converting to Adobe graphics software and could produce undesirable effects which could delay the production of your order.

Please save or export art as Press-Quality PDF. If you submit art as a TIFF or JPEG, please remove the die, margin and guide lines before rasterizing the image. Actual size at 300 dpi is the minimum acceptable resolution.

TEXT

All text must be outlined or fonts must be included with all documents. Outlined text is preferred.

TEMPLATES

Templates for most products are available upon request.

CUSTOM DIE CUT

Custom shapes are priced on a case-by-case basis depending on shape, complexity, size and quantity.

Proofs

Factory will supply an e-mail proof for all orders at no charge. If changes are required, an additional art charge may apply.

Proof approval must be in writing within 24 hours or production delay may occur.

SPEC SAMPLES

Digital virtual samples are provided with all orders at no charge. Digitally printed spec samples on most orders are $120.
 

Printing

WBT uses a 4 color process to print most jobs. Silk Screen, UV Printing, Heat Transfer, Engraving, and Sand Blasting decoration services are also available depending on the substrate used and effect desired. 

Our state of the art printers can render in full color on a variety of weights and textures of paper stock, plastic, styrene, metal, glass and more! Not all products are eligible for specialty decoration. Please ask your account manager for available decoration options.

DIGITAL PRINTING

All digital products are output in 4 color process (CMYK), great for photos and multi color artwork.

COLOR MATCHING

PMS colors are interpreted from the CMYK process chart in the Pantone Process Color Imaging Guide.

If exact color matching is required, please contact customer service. PMS Color Match service adds $150 (v) to Purchase Order. In the printing process there is a tolerance of± 2.9 mm in registration.

Circular artwork has a tendency to show the variance more significantly. Borders are not available on digitally printed products.

Production

Standard production time for most items is 5-7 working days. Production begins the day AFTER receipt of order with artwork & credit approval. If credit has not been established, production will start after receipt of payment.

Delivery date must account for time in transit. FOB is Monrovia, CA 91016.  Ship dates can be subject to change due to parts delays and other unforeseen circumstances.

 

Rush service is available on most items for an additional cost.

OVERRUNS & UNDER RUNS

All orders are subject to a 5% over or under run and will be billed accordingly. Exact quantity will incur a 4% up-charge.

Shipping

All products F.O.B. from our Factory in Los Angeles, CA 91016.

Orders will be shipped the most economical and efficient way unless otherwise specified. Rush orders and freight shipping options also available. Speak to a customer service representative for more information.

Delivery liability with factory ends when merchandise is released to a freight carrier. If for whatever reason the carrier fails to make a timely delivery, the distributor still has a liability to the factory.

A handling charge of $4.00 will apply to all orders shipped using customer's carrier number. International orders incur an additional $8.00 documentation fee.

Any changes to shipping addresses must be in writing one business day prior to shipping date or the order may be delayed upon shipping.

DROP SHIPMENT/ SPLIT SHIPMENTS

Add $4.00 for each additional destination to cover additional handling. All split shipments must be shipped at the same time or additional charges may be incurred.

PACKAGING/ SPECIAL PACKAGING

Factory ships all items bulk, unless otherwise specified. Please contact customer service for a quote on any special packaging requirements.

Claims
All claims must be made within 30 days of delivery. Unauthorized claims will be refused.

Copyright

Customer accepts full responsibility for claim and litigation arising from alleged infringement of patents, trademarks and copyrights.

MADE IN U.S.A. LABEL

Available at no charge upon request when added to your imprint.

Samples and Catalogs

Sales catalogs, samples, and special flyers are available for most products. Samples are provided at no charge but do incur shipping costs. Typically ship via USPS unless expedited shipping is required. 

 

Please provide your account number for expedited shipping requests.

Right to Promote

Unless indicated on purchase order or in writing, the factory reserves the right to use any item produced in displays, catalogs, flyers, advertisements and other promotional uses.

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